SALON POLICY

It is our mission to create a welcoming experience for each of our clients.

We ask that you please take a moment to read and understand the following before any appointment.

PRICING

All prices listed on our website are an estimate only. Final costs depend on the length and thickness of your hair, as this will result in more product used and time required.

All our  prices reflect the experience of your Colourist or Stylist.

Complimentary consultations are available to give you a personalised package and quote tailored to your hair.

LATE & CANCELLATION POLICY

We ask that you arrive on time — arrivals more than 10 minutes late will need to reschedule.

A card is required to hold every booking, along with a deposit applied to your final service cost.

  • 48+ hours’ notice: deposit transfers to your new appointment, no charge.

  • Less than 48 hours’ notice, or no-show: the card on file will be charged 50% of the scheduled service cost automatically. Your deposit counts toward this fee; the balance is charged to your card.

  • Repeat late cancellations: full deposit required upfront for all future bookings, non-transferable.

We send a confirmation text 2 days before your appointment. Please confirm or give notice as early as possible so we can offer your spot to someone on our waitlist.

NON REFUNDABLE DEPOSITS

All deposits are non-refundable and will be applied toward the total cost of your scheduled service.

  • Clients must provide at least 48 hours’ notice to cancel or reschedule an appointment. When notice is given, your deposit may be transferred to a new appointment date.

  • Appointments cancelled or rescheduled with less than 48 hours’ notice will result in the card on file being charged 50% of the scheduled service cost automatically. A new deposit will be required to book any future appointments.

This policy is in place to accommodate our waitlist and ensure availability for all clients.

HAIR LICE POLICY

At ZIER HAIR, the health and safety of our clients and staff is our top priority.
If head lice are detected at consultation, treatment will be required at home to prevent potential spread. We will work with you to find a convenient time to reschedule once treatment has been completed.

Due to the immediate need to halt services for the safety of all clients and staff, we are unable to offer refunds for appointments where head lice are identified.

This policy ensures we can maintain a safe and hygienic environment for everyone.

We will provide information on effective treatment options and prevention tips to support you through the process.

SERVICE GUARANTEE 

Your satisfaction is our highest priority.

At ZIER HAIR we pride ourselves on the quality of our work and our highly trained team.

We provide thorough consultations prior to every service and endeavour to exceed your expectations.

If you are unhappy with your hair, please let us know within 7 days and we will welcome you back for a redo at no extra cost.

Please note: this guarantee does not apply to change of mind, which will be charged accordingly.

Thankyou for your understanding.